Apprenticeships
Qualifications Scotland Approved centre for the delivery of
- Team member Diploma SCQF Level 5
- Hospitality Supervision and Leadership SCQF Level 7
- Management SCQF Level 7
- Hospitality Management Technical Apprenticeship SCQF Level 8
Entry level
Team member diploma level 5
The Hospitality Team Member Diploma at SCQF Level 5 is designed to introduce learners to the essential skills, knowledge, and professional behaviours required to work effectively as a team member within the hospitality industry. It is ideal for individuals starting their career or seeking to build a strong foundation for employment across sectors such as hotels, restaurants, cafés, bars, and events.
The qualification focuses on developing practical workplace skills alongside an understanding of customer service excellence. Emphasis is placed on teamwork, communication, and delivering positive customer experiences. There are a wide range of optional units which reflect the varied roles available in the hospitality industry, such as receptionists, bartenders, servers, baristas, crew and team members, guest hosts, and housekeeping assistants.
Through hands-on learning and realistic work-based activities, learners will develop confidence in carrying out day-to-day hospitality duties while meeting industry standards. The qualification also supports the development of employability skills such as time management, reliability, and professional conduct within a hospitality setting.
On successful completion, learners will be well prepared for entry-level roles within the hospitality industry or to progress to further study at a higher SCQF level. The qualification supports career progression by providing a solid foundation of transferable skills that are valued across the hospitality sector.
Supervisory level
Hospitality Supervision and Leadership level 7
The Hospitality Supervision and Leadership qualification at SCQF Level 7 is designed to develop the practical skills, knowledge, and professional behaviours required to supervise teams and lead operations effectively within the hospitality industry. It is ideal for individuals seeking to progress into supervisory or junior management roles across sectors such as hotels, restaurants, cafés, bars, and events.
The qualification focuses on building leadership capability alongside operational competence. Learners will develop an understanding of supervisory responsibilities, including team leadership, communication, customer service management, and maintaining high standards of service delivery. Emphasis is placed on motivating staff, managing performance, and contributing positively to the overall guest experience.
Through a combination of practical activities and applied learning, learners will also gain insight into key business and operational areas such as health and safety, food and beverage service, quality assurance, and problem-solving in a fast-paced hospitality environment. The qualification encourages reflective practice and supports the development of confidence, professionalism, and decision-making skills.
On successful completion, learners will be well prepared to take on supervisory responsibilities within hospitality settings or to progress to further study at a higher SCQF level. The qualification supports career development by equipping learners with transferable leadership and management skills that are highly valued across the hospitality industry.
Management level
Hospitality Management Technical Apprenticeship level 8
The Hospitality Management Technical Apprenticeship at SCQF Level 8 is designed to develop the knowledge, skills, and leadership capability required for management roles within the hospitality industry. It is ideal for individuals looking to progress into management positions or for those already in supervisory roles seeking to enhance their technical and managerial expertise across sectors such as hotels, restaurants, contract catering, and events.
The apprenticeship focuses on developing effective hospitality managers who can lead teams, manage resources, and contribute to business performance. Learners will build competence in key management areas, including people management, customer experience, operational planning, and quality assurance. Emphasis is placed on leadership, communication, and decision-making within dynamic hospitality environments.
Through a combination of work-based learning and structured training, learners will apply theory directly to the workplace. The apprenticeship supports the development of professional practice in areas such as financial awareness, compliance with health and safety legislation, and continuous improvement. Learners are encouraged to reflect on their practice and develop confidence in managing operational challenges.
On successful completion, learners will be well prepared to take on hospitality management roles or to progress to further study at a higher SCQF level. The apprenticeship supports long-term career development by equipping learners with technical management skills and transferable leadership capabilities that are highly valued across the hospitality industry.
Management level
Management level 7
The Management qualification at SCQF Level 7 is designed to develop the knowledge, skills, and confidence required for individuals progressing into first-line or junior management roles across a range of industries. While the qualification can be completed within the hospitality industry, it is a generic management award that supports learning and development in a wide variety of organisational contexts.
The qualification focuses on developing core management skills that are transferable across sectors. Learners will gain an understanding of key management functions, including planning and organising work, leading and supporting teams, managing resources, and contributing to the achievement of organisational objectives. Emphasis is placed on effective communication, leadership, and problem-solving in the workplace.
Through applied learning and work-based activities, learners will develop practical management skills that can be demonstrated in their own working environment. The qualification encourages reflective practice and supports the development of professional behaviours, confidence, and decision-making skills appropriate to management roles.
On successful completion, learners will be well prepared to progress into management positions or to further study at a higher SCQF level. The qualification supports career development by providing a strong foundation of transferable management skills that are valued across all industries.
Candidates who are registered for this SVQ are able to take advantage of 12 months free studying membership of CMI.
